Personal Hardship Assistance Program (PHAP) Hotline


The Victorian Department of Health & Human Services, supported by the Housing Call Centre, have established a Personal Hardship Assistance Program (PHAP) hotline for those affected by the Eastern Victoria bushfires.

This hotline will support affected Victorians by providing information on PHAPs, including eligibility criteria and guidance as to where individuals and families can go for assessment.

This hotline is now live and will be available for all Victorians 7 days a week from 9am – 5pm.

For more information on the PHAP, please see… or call the hotline number 1800 961 054.

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